Category: Insights Blog

- By Shannon Rocha, Nexstar Network Customer Experience Coach

Customer experience has never been more important. It’s also never been more complex. Between rising call volumes, staffing challenges, evolving customer expectations, and the pressure to convert every opportunity, today’s call center leaders are being…

- By Chris Hondl, Nexstar Network Sales Coach

Before I got into sales, I was a teacher. I taught elementary school for five years. My wife was also a teacher. We were newly married, had no kids, and were staring straight at the…

- By Lisa Kinney, Nexstar Network Leadership & Culture Coach

So: You’ve sent out an employee engagement survey. Good for you. Now the results are rolling in. Great! But your job isn’t done – it’s just beginning. When you ask employees for feedback, you create…

- By Dave Strazzire, Nexstar Network Service Coach

You may have noticed a small title change in your Nexstar coaching bench. Nexstar’s Implementation Coaches are now called Service Coaches. And if your reaction was, “OK… but why?”—that’s fair. This wasn’t a marketing decision.…

- By Jason Green, Nexstar Network Service Coach Manager

Service managers work in a demanding environment that requires them to stay connected, informed, and inspired. At Nexstar, we saw many service leaders searching for answers and feeling like they had to figure things out…

- By Steffan Busch, Nexstar Network Talent Acquisition Coach/Executive Recruiter

When I’m meeting with folks about recruiting, I often get questions like: “What’s the magic bullet that’s going to get me more good people? What’s the secret?” Trust me: If I had some kind of…