Insights Blog

Turn Negatives Into Positives
With their constant customer communication and emphasis on booking calls, calls centers can sometimes be stressful places. Have you ever heard any of these questions from call center employees before? “What if the tech I’m…
Yes, You Need an Annual Budget
Do you really need an annual budget for your company? Maybe you’d rather not make one. After all, it’s a lot of work. As long as you’re looking to grow your business more this year…
Does Your Company Give Back?
Here’s a question for you: who are you when you’re not repairing things? It’s easy for a homeowner to do a quick Google search and find plenty of options for a contractor. These days, it’s…
The Two Types of Customers You Serve
Whether you know it or not, your business’ customer service serves more than one type of customer. You have external customers: the people who pay for your work and hire your company to perform services.…
Don’t Let Weather Control Your Business
It happens every year – summer comes around, and a shop that normally runs three to four service calls per technician per day gets a flood of customer calls. As an owner or manager, you…
Grow Your Business By Keeping Your Most Important Customers
Are you losing your most important customers? Is your business open more than eight hours per day? Are you booking service calls scheduled for after your normal service hours? Are your technicians working more than…