Insights Blog

If you manage technicians, you might already know: there’s nothing quite like a ride-along to show you how your techs are operating in the field. But did you know ride-alongs should be a regular part…

It’s summertime – peak season for many Nexstar members! How are things going at your business? Are you running smoothly and performing regular operations like daily huddles, 1:1s, and ride-alongs? Or do you feel like…

Now is what the business coaches at Nexstar Network call “halftime” – we’re almost halfway through the year! If your days are filled with maximizing opportunities and taking care of as many customers as possible…

It’s important to provide feedback to your employees about their job performance. You need to communicate what’s working and what isn’t to improve results, and your employees need to know how they’re doing if they’re…

Ask yourself: is your call center as productive as you’d like it to be? Do your call center representatives feel fulfilled at the end of the day? Does your call center seem like a fun…