Insights Blog

Now is what the business coaches at Nexstar Network call “halftime” – we’re almost halfway through the year! If your days are filled with maximizing opportunities and taking care of as many customers as possible…

It’s important to provide feedback to your employees about their job performance. You need to communicate what’s working and what isn’t to improve results, and your employees need to know how they’re doing if they’re…

Ask yourself: is your call center as productive as you’d like it to be? Do your call center representatives feel fulfilled at the end of the day? Does your call center seem like a fun…

We hear a lot of words today that weren’t commonly used 25 years ago. They existed in our lexicon but weren’t household terms. Examples include “empower,” “synergy” and “collusion.” Another popular word commonly heard in…

Are you costing your company millions of dollars or creating millions of dollars? If you’re costing your company money, it’s time to build an effective business plan. A plan will help you recalibrate, focus on what…

Need more qualified technicians? They’re getting harder to find, just as your business needs them! Companies in the know have shifted their hiring practices toward finding candidates with the right attitude. Technical skills can be…