Insights Blog

It’s summertime – peak season for many Nexstar members! How are things going at your business? Are you running smoothly and performing regular operations like daily huddles, 1:1s, and ride-alongs? Or do you feel like…

Now is what the business coaches at Nexstar Network call “halftime” – we’re almost halfway through the year! If your days are filled with maximizing opportunities and taking care of as many customers as possible…

It’s important to provide feedback to your employees about their job performance. You need to communicate what’s working and what isn’t to improve results, and your employees need to know how they’re doing if they’re…

Lately, the Customer Experience team at Nexstar has been getting asked a lot about how to create a culture of teamwork in the call center. Maybe it’s because so many of us are being asked…

We hear a lot of words today that weren’t commonly used 25 years ago. They existed in our lexicon but weren’t household terms. Examples include “empower,” “synergy” and “collusion.” Another popular word commonly heard in…

Are you costing your company millions of dollars or creating millions of dollars? If you’re costing your company money, it’s time to build an effective business plan. A plan will help you recalibrate, focus on what…