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Understanding the Cost of Lost Opportunities Have you ever taken a moment to figure out the cost...

Here’s a situation that might sound familiar: You have an employee who is extremely productive,...

What to look for in an applicant, and red flags to avoid Let’s face it, weeding through a stack of...

Avoid these common pitfalls As a manager, you devote a lot of time to perfecting the customer...

These common mistakes lower team morale and efficiency “Employees don’t quit their jobs; they quit...

Small groups and collaboration can grow your company When it comes to solving problems, we all...

Creating a strategic business plan is a vital annual step for your organization. As you go through...

A change of perspective makes everything easier Call centers, with their constant customer...

A contractor without a budget leaves money on the table Have you ever wondered if you need a...

Even when you're not at work, your company's culture matters Who are you when you’re not repairing...

Who’s getting your customer service? Whether you realize or not, your business’ customer service...

I have three questions for you: Is your business open more than eight hours per day? Are you...

They help identify where people could best fit in a company Contractors frequently ask me whether...

You’ve always been a leader. If you look back over your life, you’ll recognize moments when you...

Intentional time with employees will align your visions and expectations Do you find yourself...

Intentional steps that result in a happier workplace Happy employees result in happy customers....