Insights Blog

Are You Operating at Your Peak?
It’s summertime – peak season for many Nexstar members! How are things going at your business? Are you running smoothly and performing regular operations like daily huddles, 1:1s, and ride-alongs? Or do you feel like…
Business Planning for Next Year
Now is what the business coaches at Nexstar Network call “halftime” – we’re almost halfway through the year! If your days are filled with maximizing opportunities and taking care of as many customers as possible…
5 Keys to Giving Employees Good Feedback
It’s important to provide feedback to your employees about their job performance. You need to communicate what’s working and what isn’t to improve results, and your employees need to know how they’re doing if they’re…
Create Teamwork in Your Call Center
Lately, the Customer Experience team at Nexstar has been getting asked a lot about how to create a culture of teamwork in the call center. Maybe it’s because so many of us are being asked…
The Ingredients of Culture
We hear a lot of words today that weren’t commonly used 25 years ago. They existed in our lexicon but weren’t household terms. Examples include “empower,” “synergy” and “collusion.” Another popular word commonly heard in…
3 Elements to Take Your Business to the Next Level
Are you costing your company millions of dollars or creating millions of dollars? If you’re costing your company money, it’s time to build an effective business plan. A plan will help you recalibrate, focus on what…

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