Author: Uma Santhanakrishnan
- By Dave Boduch, Nexstar Network Master Trainer
They’ve become robots. Today’s CSRs (Customer Service Representatives) are more concerned about getting the information and putting it into the box in front of them than they are with acknowledging that they’re talking to a…
- By Julian Scadden, Nexstar Network President & CEO
Here at Nexstar, we’ve been laser-focused on engagement for nearly a year. But why? What’s all the fuss about? What does it matter how engaged our members are? The answer is simple: We’re focusing on…
Tis the season when our members’ generosity shines as home services companies lead the way to pay it forward and support their neighbors. For example, the big-hearted team at Four Seasons Plumbing in Asheville, NC held a Toys for Tots drive, topping off two vehicles with toys. Their team of elves also helped donate $1,200 to further the holiday cause!
Business and marketing planning go hand in hand when it comes to charting out a successful 2024. Wonder where to begin? Start with this insightful and guided podcast conversation between Kyle Gargaro at ACHR The News with Nexstar Coaches Bryan Buckley and James Braasch.
- By Thad David, Nexstar Network Master Trainer
As a trainer for Nexstar Network, I recently celebrated a milestone: I facilitated my 200th three-day training. Of those 200 courses, most have been Service System, a favorite program for me to train others on,…