Insights Blog Category: Recruit & Develop

The First Step of Successful Recruiting
As a home service contractor, you’ve probably heard the mantra “always be recruiting” more times than you’d like to think about. But what does this mantra mean? Does it mean posting your ads to job boards…
Turn Negatives Into Positives
With their constant customer communication and emphasis on booking calls, calls centers can sometimes be stressful places. Have you ever heard any of these questions from call center employees before? “What if the tech I’m…
The Two Types of Customers You Serve
Whether you know it or not, your business’ customer service serves more than one type of customer. You have external customers: the people who pay for your work and hire your company to perform services.…
How to Best Use Personality Tests to Build Your Team
Contractors frequently ask Nexstar Network coaches whether personality tests are useful for identifying the best candidates for a job. The answer is that personality tests may be useful for identifying great candidates, but only if…

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