Author: Uma Santhanakrishnan
- By Shannon Rocha, Nexstar Network Customer Experience Coach
Customer experience has never been more important. It’s also never been more complex. Between rising call volumes, staffing challenges, evolving customer expectations, and the pressure to convert every opportunity, today’s call center leaders are being…
- By Chris Hondl, Nexstar Network Sales Coach
Before I got into sales, I was a teacher. I taught elementary school for five years. My wife was also a teacher. We were newly married, had no kids, and were staring straight at the…
- By Kayla Collins, Nexstar Events & Meeting Planner
For the first time this March, Nexstar is letting our members choose which training we’ll host July 28–30, 2026, at our Bloomington, Minnesota headquarters. We’ve created a bracket style competition—think the excitement of March’s tournament…
- By Daniel Todd, Nexstar Network Inventory Coach
Many members approach an inventory launch with good intentions. But without true operational readiness, the result is often chaos instead of control—inaccurate counts, frustrated technicians, and systems that never quite deliver on their promise. Over…
- By Lisa Kinney, Nexstar Network Leadership & Culture Coach
So: You’ve sent out an employee engagement survey. Good for you. Now the results are rolling in. Great! But your job isn’t done – it’s just beginning. When you ask employees for feedback, you create…
Our employee elves were hard at work last December volunteering for Toys for Tots at the organization’s “workshop” near Nexstar’s HQ in Bloomington, MN. Thank you to everyone who used their Paid Volunteer Day benefit to make spirits bright for many children. We’re grateful for this jolly crew and the tireless support of the team at Toys for Tots. And, we’re pretty sure Santa appreciated the extra help, too!