Blog
Welcome to the Nexstar Network blog
Check out member success stories, get business advice from our coaches, and more
Investing in the Future of the Trades
Even with the support of a network of like-minded businesses, finding great talent can still seem like an impossible task for many Nexstar members.
What Is Your Dispatcher’s Job?
“What is your dispatcher’s job?” Is a question I’ve asked a lot in my line of work, and the most...
Tech Ride Alongs are a High-Return Activity
Getting out of the office can often look like the impossible dream. There is so much to be done in...
When It Comes To Training – Start With Why
Twenty employees sit in a classroom learning. They all receive the same information at the same...
Building a Sustainable Business
Things haven’t been all sunshine and roses for the McQuillan clan over the years. As one would expect, a lot can happen over 135 years
Training The People Who Answer Your Phones
As an industry, we’re pretty good at training. Most companies meet with field personnel at least...
Create An Environment That Empowers You
I feel like I’m living out of a cardboard box right now. As a Nexstar coach who lives remotely...
Becoming an Employer of Choice
The phrase “employer of choice” might be one of the most overused in all of our industry. You and...
How Do You Sound?
If you’re a general manager or an owner, it’s your responsibility to know how your company sounds...
“Welcome Aboard!” The Importance of Onboarding
I have spent a large part of my life serving in the U.S. Navy, with most of that time being spent...
Pay Them Well and the Benefits Will Follow
“Pay them well and they will come. Pay them well and they will stay.” As a business owner or...
Are the Right People Answering Your Phones?
Everyone wants their company to have a great customer experience, from the time they decide to...
Harnessing the Power of Habits
Not everyone is a creature of habit. While some people enjoy the routine and security that habits...
Your Leadership Team
Intention is the most important component in a leadership team. What I mean by intention is that...
Featured Call Center Employee: Carla Richerson
Nexstar Network likes to feature employees at our member companies who are doing a stellar job....
Leadership Lounge: Employee Engagement
Phil Smitherman, Nexstar board member and owner of Banks Quarles and Aux Mechanical, talks with...
Are You Holding Back Your Business? What to Focus on for Growth
A recipe for success in a plumbing, HVAC and electrical business starts by deciding what kind of...
Featured Manager: Margot Shaffer, Corley Plumbing Air Electric
Nexstar Network likes to feature employees at our member companies who are doing a stellar job....
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