Blog
Welcome to the Nexstar Network blog
Check out member success stories, get business advice from our coaches, and more
How to Serve Internal and External Customers
Who’s getting your customer service? Whether you realize or not, your business’ customer service...
Let’s Get Busy Making Money!
I’ve seen it time and again– summer comes around, and a shop that normally runs 3-4 service calls...
Stop Losing Your Most Important Customers
I have three questions for you: Is your business open more than eight hours per day? Are you...
Harness the Power of Personality Tests During HVAC Hiring
They help identify where people could best fit in a company Contractors frequently ask me whether...
Three Essential Elements of Leadership
You’ve always been a leader. If you look back over your life, you’ll recognize moments when you...
Tips for Leading Successful One-on-One Coaching Sessions
Intentional time with employees will align your visions and expectations Do you find yourself...
Five Ways To Creating A Winning Work Environment
Intentional steps that result in a happier workplace Happy employees result in happy customers....
Investing in the Future of the Trades
Even with the support of a network of like-minded businesses, finding great talent can still seem like an impossible task for many Nexstar members.
What Is Your Dispatcher’s Job?
“What is your dispatcher’s job?” Is a question I’ve asked a lot in my line of work, and the most...
Tech Ride Alongs are a High-Return Activity
Getting out of the office can often look like the impossible dream. There is so much to be done in...
When It Comes To Training – Start With Why
Twenty employees sit in a classroom learning. They all receive the same information at the same...
Building a Sustainable Business
Things haven’t been all sunshine and roses for the McQuillan clan over the years. As one would expect, a lot can happen over 135 years
Training The People Who Answer Your Phones
As an industry, we’re pretty good at training. Most companies meet with field personnel at least...
Create An Environment That Empowers You
I feel like I’m living out of a cardboard box right now. As a Nexstar coach who lives remotely...
Becoming an Employer of Choice
The phrase “employer of choice” might be one of the most overused in all of our industry. You and...
How Do You Sound?
If you’re a general manager or an owner, it’s your responsibility to know how your company sounds...
“Welcome Aboard!” The Importance of Onboarding
I have spent a large part of my life serving in the U.S. Navy, with most of that time being spent...
Pay Them Well and the Benefits Will Follow
“Pay them well and they will come. Pay them well and they will stay.” As a business owner or...
Subscribe To Contractor Business News!
Contractor Business News is full of helpful business advice and training tips for leaders in the Plumbing, Heating, Cooling and Electrical industry. It’s delivered to your inbox twice a month. Stay in the know and subscribe today!