These Coaches Make The Call!

As temps heat up, home service contractors coast-to-coast are getting down to business and preparing for busy season – or are they?

It’s primetime to get ahead of the summer rush, dodge any curve balls, and ensure your team is prepared. Two Nexstar Customer Experience Coaches Felicia Strickland and Mia Vigilante sum up their valuable expertise and top proactive tips in this timely article in ACHR The News “Ready, Set, Call: Preparing Your Call Center for Busy Season.”

Nexstar members, could you use an assist when it comes to identifying proven strategies to support your frontline team? Reach out to your Customer Experience Coach! And, if you’re a contractor interested in learning more about membership, please contact us today.