From Meeting to Movement: Why Call Center Leaders Are Prioritizing This Monthly Roundtable
- By Shannon Rocha, Nexstar Network Customer Experience Coach
Customer experience has never been more important. It’s also never been more complex. Between rising call volumes, staffing challenges, evolving customer expectations, and the pressure to convert every opportunity, today’s call center leaders are being asked to perform at an entirely new level.
That’s exactly why the Call Center Manager Meetup was created. The Call Center Manager Meetup is a live, high-energy collaborative roundtable built specifically for call center leaders who want real conversations and practical solutions.
A Different Kind of Leadership Forum
This is no passive webinar where you listen, take a few notes, and move on with your day. These roundtables bring together professionals who know the world of booking calls, dispatching efficiently, and building high-performing teams. Leaders who want to discuss what works and what doesn’t.
Each session is led by experienced call center managers who openly share:
- Proven strategies that are driving results
- Lessons learned from real-world challenges
- Operational insights you can apply right away
- Ideas that help teams perform at a higher level
Nexstar coaches are there to guide the discussion and keep the conversation focused, productive, and valuable, but the true power comes from live peer-to-peer collaboration.
Customer Experience Coach Shannon Rocha (left) facilitates working sessions with call center leaders both in-person and at virtual sessions like monthly meetups.
Why Attend
When you enter a space (even a digital one!) filled with people solving the same problems you’re dealing with, something powerful happens: Clarity replaces uncertainty.
Our members will walk away from each Call Center Manager Meetup with:
- Practical implementation ideas you can put into action right away
- Benchmark insights to understand how your performance compares
- Greater confidence in your decision-making
- Stronger peer connections that extend beyond the meeting
We invite our Nexstar members to join us every third Wednesday of the month at 2 PM Central for the Call Center Manager Meetup.
Experience the difference that intentional collaboration can make for you and your team.
Join Us, Members!
Click here fill out the form, select “Call Center Manager” as your Group Focus, and you’ll be set.
When call center leaders get better, customer experiences get better.
Businesses grow as a result.
We’ll see you there.
And, if you are not currently a Nexstar member, but are curious to learn more about our mission to help the world’s best independent tradespeople become the world’s best businesspeople, let’s start the conversation today!
Shannon Rocha has always had a passion for coaching. Establishing people’s goals and harnessing resources, critical thinking, and encouragement to get them excited about their dreams is something she truly enjoys. A results-driven personal cheerleader for others, she’s worked with various teams in the customer service industries, most recently managing and growing a regional call center for a national residential and commercial service company. She’s excited to help members achieve their goals.
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