Code of Ethics

Why Does Nexstar Network Have A Code Of Ethics?
Watch the video featuring our president and CEO,
Jack Tester, to learn more.

We take your business, and your trust, very seriously.

Click  to learn more about each section.

Our Code of Ethics isn’t just something on a poster.

We live it. And we want our members to live it, too. To be part of the Nexstar community, we expect our members to share that belief.


The Code of Ethics

We take your business, and your trust, very seriously.

Click  to learn more about each section.


We will serve our customers with integrity, competence, and objectivity.

We will deliver to our customer all that we promised through value-added services.

We will perform our work to meet technical codes or better.

We will explore each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendation may provide our customers.

We will respect each customer’s home and property and leave them as clean as we found them.


We regard our employees’ satisfaction as important as customer service and company profitability.

We subscribe to the premise of win, win, win.

We will assign technical and support personnel to each job in accord with their experience, knowledge, and expertise.

We will foster training for all our employees on an on-going basis to improve and uphold high performance standards.

Professional Responsibility

We will perform jobs for which we are qualified by our experience and technical competence.

We will make quality service the trademark of the jobs we perform. If needed, we will take care of callbacks with a minimum of inconvenience to our customers.

We will stand behind our work.

We will not provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession.

We will follow The Golden Rule: treat others as you would like to be treated.

We will not advertise our services in a deceptive manner.

We will maintain a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.


We will agree with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.

We will make it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.

We will be mindful of the honest value received by the customer and our right to an ethical profit.

Social Responsibility

We will be good corporate citizens.

We will protect the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.

We will report violations of this Code of Ethics.

"We made the decision to grow our residential service business and felt like Nexstar was the guide we needed. The organization has been that and more! I cannot express my gratitude for the leadership at Nexstar. I have also learned from other Nexstar members. In just five short years of Nexstar membership, we are on pace to grow our company by over 166 percent.

While growth is great, Nexstar has more importantly helped us realize why we do what we do. We are in the business of changing lives. We are in the business of making an impact on people. Nexstar has made a profound impact on our company, and we hope to make an impact on our customers as well as those who are part of our team. Nexstar has given us the tools and the community that we were so desperately needing."

Chad P. – Indianapolis, IN
Member since 2015

Subscribe To Contractor Business News!

Contractor Business News is full of helpful business advice and training tips for leaders in the Plumbing, Heating, Cooling and Electrical industry. It’s delivered to your inbox twice a month. Stay in the know and subscribe today!