Technical Training

Training For Every Role

Online and In-Person Training Options. Available exclusively to Nexstar Network members.

Customer Service & Sales

  • Advanced Sales & Service
    Provides an advanced understanding of customer interactions that lead to positive buying experiences, five-star reviews, and repeat business.
  • Call Center
    Customer service representatives are your company’s most important brand ambassadors. This class is designed to help maximize the number of booked calls coming into your company while also ensuring a five-star first impression.
  • Dispatch
    This class will help dispatchers work more successfully with understanding and purpose. Topics include effective communication, key performance indicators, and effective optimization of the daily schedule.
  • Electrical Sales
    Builds on the skills learned in the Nexstar Service System. Members will apply the six-step process directly and specifically to the electrical opportunities in customers’ homes.
  • HVAC Sales
    Is laser focused on the transaction that occurs when a customer needs replacement HVAC equipment. Participants will learn the six-step process that intentionally clears objections and results in successful sales transactions.
  • HVAC Service System
    Is built on the content from our standard Service System training with an added emphasis on a thorough evaluation of the entire HVAC system, including specific communication best practices.
  • Inside Sales
    Teaches participants to revive unsold items from service and sales proposals and recover revenue with outbound calling strategies. They’ll learn what types of calls to work with and specific call progressions.
  • Install for Service Systems
    Is a two-day class that offers installers a process to follow to ensure clear communication with the customer, accurate and timely delivery of the products and services purchased, and five-star execution of every step along the way.
  • NexTech Academy
    Is an online, self-paced technical training program that integrates Nexstar best practices with step-by-step technical training and will help an employee with little trade experience become a confident and competent technician.
  • Service System
    Is Nexstar’s flagship training for in-home plumbing, HVAC and electrical service technicians. It offers a proven six-step program to deliver five-star service to every customer.
  • Sewer Sales
    Will walk technicians or drain techs through the process of taking routine drain stoppages, identifying needs for sewer line replacements, and helping educate and guide customers on their options.

Leadership

  • Business Planning
    Is for member owners and key managers who are responsible for leading and achieving their company vision and goals. Members will create a detailed annual budget and action plan for the company.
  • Call Center Management
    Teaches managers how to balance the roles of CSRs and DSRs in order to book the right calls, and how to maximize each of those opportunities.
  • Financial Management
    Teaches participants to read, understand, and manage three key financial documents: the profit and loss statement, balance sheet, and cash flow statement. Participants will learn the process to efficiently close out monthly financials and more.
  • Operational Excellence
    Trains members on how to bring leadership teams together to create alignment in mission, vision, and behavioral habits. It’s a deep dive into the Eight Laws of Double-Digit Profit.
  • Marketing Planning
    Has participants working side-by-side with Nexstar’s marketing coaches to learn more about marketing and to write a 12-month marketing plan. The coaches will cover every aspect of marketing.
  • Peer Groups
    Are an opportunity to learn from your peers and provide help and guidance to fellow Nexstar members. You’ll gain knowledge from members facing the same issues you are each day.
  • Recruiting & Retention
    Teaches participants how to develop a recruiting mindset, how to identify and strengthen their company’s employer brand, and how to become an employer of choice so that prospective employees will seek you out.
  • Sales & Install Management
    Teaches the process of turning leads into sales, turning those sales into completed installs, and doing so in a way that ensures the customer is completely satisfied.
  • Super Meeting
    Is the annual 3-day event that jumpstarts a member’s entire year. Any management personnel or employees involved in business operations are encouraged to join their company owner at this event.
  • Training Mastery
    Is focused on the skills needed to facilitate the weekly training needs of a business. Members will learn how to create impactful, 30-minute training segments that are participant-centered.