Residential Service Dispatchers: It’s Time to Stop Relying on Next-Up Dispatching

PHCE Call Center: Handling Complaints Effectively

The first step in effectively handling a complaint is to develop a plan within your company. This would include empowerment levels, when, where, and who should handle complaints and the escalation process. The plan, once developed, should be clearly communicated to...
Residential Service Dispatchers: It’s Time to Stop Relying on Next-Up Dispatching

PHCE Residential Contractors: Take Your Business Out of This World

By David Janssen, Nexstar Network Membership Sales We all have icons from our childhood who at the time seem to be a passing figure, yet grow to become a constant part of our daily lives. It’s only after time passes that we truly realize the impact of these folks....
Residential Service Dispatchers: It’s Time to Stop Relying on Next-Up Dispatching

PHCE Peer Networking: Worth its Weight in Gold!

Nexstar Network has been connecting like-minded contractors since 1992. One of its most powerful business to business networking programs is the Nexstar Peer Group Meeting. Recently, ACHR News attended a Nexstar Peer Group Meeting at Golden Rule Plumbing, Heating,...