Building Value Starts With Your Customer Service Representatives

Building Value Starts With Your Customer Service Representatives

In today’s market, consumers do not mind spending their hard-earned money for a quality product or name-brand service. They do; however, have to be able to perceive that there is indeed value, or a difference between products and services. This begins with the...

Nexstar Network adds Tracy Robinson to its coaching bench

SAINT PAUL, Minn. – Nexstar Network is excited to announce that Tracy Robinson has joined its staff of coaching experts as call center implementation coach. “Tracy has the two elements needed to succeed here at Nexstar: hands-on experience and a passion to serve...

Nexstar Network adds Dan Friesen as a master trainer

ST. PAUL, Minn. — Nexstar Network® is pleased to announce Dan Friesen has joined its staff as a full-time master trainer. Friesen has been a world-class trainer and contributor to Nexstar since 2004. He started in the trades as an HVAC install helper and has...