Featured Call Center Employee: Natasha Zamora, Campbell & Company

Featured Call Center Employee: Natasha Zamora, Campbell & Company

Natasha Zamora, Dispatcher, Campbell & Company How long have you been with your company and in the industry? Well, I started working with Campbell and Company in 2012. It’s only been within the last two years I’ve started as a dispatcher here. How did you get...
Residential Service Dispatchers: It’s Time to Stop Relying on Next-Up Dispatching

Residential Contractors: Find the Joy this Season

As a business coach, I talk to many contractors who wear every emotion on their sleeves, and their businesses reflect it. When business is good, the owner and managers are a pleasure to be around, but when business is slow, bad attitudes are abundant. And, we all know...
Residential Service Dispatchers: It’s Time to Stop Relying on Next-Up Dispatching

Residential Contractor: The Power of Thank You Motivates

A sincere THANK YOU is a powerful thing. Looking someone in the eye and telling them you appreciate what they do for you and the company is grossly underutilized in business and that’s a shame. Owners and managers would not have jobs without the people who help us...