by | Sep 18, 2017 | Blog, Home Service Best Practices, Successful Contractor
Phil Smitherman, Nexstar board member and owner of Banks Quarles and Aux Mechanical, talks with Nexstar President and CEO Jack Tester about the key to employee engagement. Phil’s company was the highest-rated Nexstar company in employee engagement two years...
by | May 1, 2017 | Blog, Service Business Coaching, Successful Contractor
Nexstar Network is so excited to bring you Leadership Lounge, a podcast hosted by our President and CEO Jack Tester! In each episode, Jack will discuss relevant business planning workshops development topics from a leadership perspective, including personal...
by | Sep 2, 2016 | Call Center, Service Business Coaching, Successful Contractor
Bring some fun back into your call center—you’ll find that it will actually help drive results! Here’s how: Lay out your goals. Before introducing any fun and games, you need to make sure your call center employees are aware of their goals. Break up the...
by | Jul 29, 2016 | Service Business Coaching, Successful Contractor
I was hired by Nexstar as the recruiting coach to help Nexstar members with their recruiting efforts and to offer advice on best practices, process improvement, strategy, etc. If recruiting was easy there would be no need for professional recruiters, job boards and...
by | May 26, 2016 | Home Service Best Practices, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor
In the residential contracting business, we often talk about setting goals. This is a natural way to keep track of how your company is doing and to show your team what they should be striving to achieve in concrete terms. But do you know your goal today? Your daily...
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