by | Oct 21, 2016 | Home Service Best Practices, Service Business Coaching, Successful Contractor
Company culture begins with an organization’s leadership, and specifically, with the owner. Culture impacts the way everything is done in your company, so it’s important to create the culture you want. Culture is defined as the way people do things, or the...
by | Aug 15, 2016 | Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor, Training
One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options, and completed the job properly and on time. It seems as though the customer is completely satisfied. Congratulations on a job well done! But...
by | Jun 29, 2016 | Independent Home Services Contractors Training, Service Business Coaching
You’ve just promoted someone. You’ve given them some training, but they’re good at what they do and so you step back to let them manage. After awhile, you notice that they’re not completing the tasks you expect of them. You question whether...
by | Mar 2, 2016 | Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
If you’re relying on your monthly and annual financial statements to tell you how your business is doing…you’re on the right track. But you need to start managing the day-to-day operations now. Let’s look at the five most important things to get right in your...
by | Apr 27, 2015 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Busy season is right around the corner and you are eagerly awaiting the tidal wave of calls that are soon to roll in. So what do you do? Typically, push your team to run more calls per day, in hopes that not a single customer will slip through your fingers. Read...
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