PHCE Customer Service: Plan to Take Care of Your Plan Customers!

PHCE Customer Service: Plan to Take Care of Your Plan Customers!

It’s time to start thinking about our Service Plan members. Hopefully you put a little more thought into this than most contractors out there, and by thought I mean more than just a desire to finish them at some point. What I am talking about here is having a...
PHCE Customer Service: Plan to Take Care of Your Plan Customers!

New Year – Same PHCE Business Strategy – How to Get Sustainable Growth

Go on. Look at that! You’ve made it to 2014. No matter how you operated in 2013, your sales probably were good. So for the coming year, you’d be right again, if you don’t change anything, your sales will probably be good again. But sustainable growth doesn’t come...
PHCE Customer Service: Plan to Take Care of Your Plan Customers!

Residential Service Contractors: Set Your Business Strategy Now!

Get Going Now! If you are ready to make a positive change for yourself in 2014 by operating your business differently, then get your comfy shoes on because you had better get going now. No matter what the external forces are, a company run by engaged leadership will...
PHCE Customer Service: Plan to Take Care of Your Plan Customers!

Residential Contractors: Make Plans to Increase Profits

If you are not seeing the results you want — increased sales and increased profits — it’s time to try something new and plan to make it successful. In October’s Plumbing & Mechanical Magazine, see my three-step process to create, execute...