by | Jan 28, 2013 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
“Role Play Video – Skill practicing a service call using Nexstar Service System 2.0” By Nexstar Sales Trainer Keith Mercurio In this week’s video blog, Nexstar Sales Trainer Keith Mercurio role plays a service call. He shows the steps outlined in...
by | Jan 14, 2013 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
“Own the Moment – The Answer is Yes” By Nexstar Sales Trainer Keith Mercurio In this week’s video blog, Nexstar Sales Trainer Keith Mercurio shares how to look at a service call from the customer’s perspective. He revisits the steps outlined in...
by | Oct 5, 2012 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Residential service businesses tend to think they’ll be more profitable if they focus on getting in and out of a customer home quickly. I actually used to think the same way. However, after years of practice and training, I’ve learned another way. As Sales Trainer for...
by | Jun 11, 2012 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Sewer replacement is the hardest sale in our business. I will never forget when Jack Tester first introduced me to the concept. “You realize that if you approached a new home owner, described the entire process of how a sewer replacement would work, and then told them...
by Arthur Kjelshus | Dec 7, 2011 | Home Service Best Practices, Marketing Coach for Business, Service Business Coaching
Nexstar’s Sales Trainer, Keith Mercurio, just finished a 5-day training session at Altrol Heating and Cooling, Inc. in Fairbanks, Alaska. Check out the awesome message he left for them.
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