Tech Training Video Series: Wake Up Call 1-29-13

“Role Play Video – Skill practicing a service call using Nexstar Service System 2.0” By Nexstar Sales Trainer Keith Mercurio In this week’s video blog, Nexstar Sales Trainer Keith Mercurio role plays a service call. He shows the steps outlined in...

Tech Training Video Series: Wake Up Call 1-15-13

“Own the Moment – The Answer is Yes” By Nexstar Sales Trainer Keith Mercurio In this week’s video blog, Nexstar Sales Trainer Keith Mercurio shares how to look at a service call from the customer’s perspective. He revisits the steps outlined in...
Called To Serve

Sewer Repair or Replacement Can Increase Your Sales

Sewer replacement is the hardest sale in our business. I will never forget when Jack Tester first introduced me to the concept. “You realize that if you approached a new home owner, described the entire process of how a sewer replacement would work, and then told them...