Nexstar Network adds Dan Friesen as a master trainer

ST. PAUL, Minn. — Nexstar Network® is pleased to announce Dan Friesen has joined its staff as a full-time master trainer. Friesen has been a world-class trainer and contributor to Nexstar since 2004. He started in the trades as an HVAC install helper and has...
Residential HVAC: You Will Perform How You Practice

Residential HVAC: You Will Perform How You Practice

When you hold training in your business from technical to soft skills there is one aspect that is often over looked and it is one of the most important. The way we practice our skill is how we will perform. Think back to how many times you had to diagnose a...
Residential HVAC: You Will Perform How You Practice

Residential Service: Get the Customer to Call You…Again

There was a day when consumers’ choices were limited, but that has changed. Not only do we as consumers have more choices, but we have higher expectations. Plus, with the online market-place, we can get virtually anything we need or want with a click or a swipe. So it...
Residential HVAC: You Will Perform How You Practice

Residential Contractors: Hear with your Ears, Listen with your Brain

If you have a hard time relating to people in your HVAC company, maybe it’s not what they’re saying, or even how they are saying it, but actually how you are listening. This is especially true with feedback on you or your team. If anyone in your company has negative...
Residential HVAC: You Will Perform How You Practice

Residential Contractors: Winter’s Coming, What’s the Rush?

Your air conditioning business might be slowing down right now, so what’s the rush to prepare for the next season? Are you sending technicians home early because the phones aren’t ringing? Maybe you have customer service representatives catching up on all of...