PHCE Call Center: Let’s Stop Being Surprised by the Holidays

PHCE Call Center: Let’s Stop Being Surprised by the Holidays

The holidays will soon be upon us—but no matter what time of year you read this, there will always be something on the horizon, year after year. If you don’t have a plan for how to manage the holidays, you will also, year after year, experience the same...
PHCE Call Center: Let’s Stop Being Surprised by the Holidays

PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

Do you really know about your company’s voice and are you doing anything to improve it? Constant evaluation and improvement is the only way your call center will improve, and you, as a leader, need to drive the momentum. We tend to pay the most attention to the...
PHCE Call Center: Let’s Stop Being Surprised by the Holidays

Residential Service Planning: It’s Never Too Late – Get Out of the Trenches Now!

By Bill Mattern, Nexstar Network® Business Coach For most of you, the bulk of your productive year is still ahead. It’s not too late to plan for business improvement in 2014. It’s not too late to pull yourself out of the trenches and take command of your business...
PHCE Call Center: Let’s Stop Being Surprised by the Holidays

New Year – Same PHCE Business Strategy – How to Get Sustainable Growth

Go on. Look at that! You’ve made it to 2014. No matter how you operated in 2013, your sales probably were good. So for the coming year, you’d be right again, if you don’t change anything, your sales will probably be good again. But sustainable growth doesn’t come...
PHCE Call Center: Let’s Stop Being Surprised by the Holidays

Residential Contractors: Meeting Overload and How to Avoid It

As a PHCE owner, we need to know how to communicate information to our employees efficiently and effectively. One of the pieces in that communication process is to hold meetings. To learn about how to have an effective meeting as well as to avoid death by meeting,...