Residential Contractor Outbound Calling: Are You Listening?

Residential Contractor Outbound Calling: Are You Listening?

Your people hate making outbound calls, and your customers can hear it in their voices. Listen for yourself. I’m willing to bet the calls are terrible. Part of this comes from the fact you put almost no effort into your outbound calling program. Telling your team “to...
Residential Contractor Outbound Calling: Are You Listening?

PHCE Customer Service: Plan to Take Care of Your Plan Customers!

It’s time to start thinking about our Service Plan members. Hopefully you put a little more thought into this than most contractors out there, and by thought I mean more than just a desire to finish them at some point. What I am talking about here is having a...
Residential Contractor Outbound Calling: Are You Listening?

Residential Service Business: Paperwork or Busywork?

Pop Quiz: When you ask your techs to fill out the paperwork for their jobs, who benefits most? A.   Owners B.   Managers C.   Customers D.   Techs If you answered C & D you are absolutely right! Click here to read how Nexstar® Network Business Coach Jodi Peter...
Residential Contractor Outbound Calling: Are You Listening?

Online Reviews Attract Customers to PHCE Contractors

By Bryan Martin, Business Enhancement Specialist Online reviews continue to increase in importance with consumers. The recent Nielsen Global Survey reports that 70 percent of consumers trust online consumer reviews, an increase of 15 percent in four years. And,...