PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

Do you really know about your company’s voice and are you doing anything to improve it? Constant evaluation and improvement is the only way your call center will improve, and you, as a leader, need to drive the momentum. We tend to pay the most attention to the...
PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

Business Advertising: Your Guide to Planning Mass Media

  Independent home services contractors are increasingly using mass media vehicles like television, radio, billboards and so on to advertise their companies. How exciting! Chances are you’re either using one of these advertising vehicles or have considered it....
PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

Online Reviews Attract Customers to PHCE Contractors

By Bryan Martin, Business Enhancement Specialist Online reviews continue to increase in importance with consumers. The recent Nielsen Global Survey reports that 70 percent of consumers trust online consumer reviews, an increase of 15 percent in four years. And,...
PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

Reflections on a Regional Meeting

A few weeks ago, marketing coach Susan Kimball had the pleasure of presenting at the Ohio Regional Meeting in Mansfield, Ohio., coordinated by Darlene Johnson of Johnson Heating & Cooling/Fixzit Man Susan did a full day presentation featuring marketing planning...