Residential Service: Get the Customer to Call You…Again

Residential Service: Get the Customer to Call You…Again

There was a day when consumers’ choices were limited, but that has changed. Not only do we as consumers have more choices, but we have higher expectations. Plus, with the online market-place, we can get virtually anything we need or want with a click or a swipe. So it...
Residential Service: Get the Customer to Call You…Again

Residential PHCE Contractors: Growth Takes Planning

As a Nexstar Business Coach I have the opportunity to work with many PHCE contractors. Many times I am asked what others do to make them so successful. My answer: Companies that are successful take time to create a plan in advance. As we enter the last quarter of...
Residential Service: Get the Customer to Call You…Again

Residential Contractors: How do you Compare?

My wife and I recently renovated our basement. A month later we discovered a leaking pipe in one of those rooms. We were panicked. It was 9 p.m.! We ran to the computer and searched like mad. Did we call the first plumber that offered emergency service? Nope. My wife...