by | Jun 29, 2016 | Independent Home Services Contractors Training, Service Business Coaching
You’ve just promoted someone. You’ve given them some training, but they’re good at what they do and so you step back to let them manage. After awhile, you notice that they’re not completing the tasks you expect of them. You question whether...
by | Feb 5, 2016 | Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor, Training
If you’ve made your way to this blog, you are likely an owner of or high in management at a residential service company. You may have employees you manage, and you may be the sole employee running your whole shop. If you do have people working for you, this particular...
by Arthur Kjelshus | Jul 22, 2013 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Service Business Coaching, Successful Contractor, Training
Feedback is Key in Plumbing, Heating, Cooling Electrical & PlumbingTechnician Training For many PHCE industry owners and General managers, feedback in the workplace has earned a negative connotation. Many of us misunderstand the purpose and the benefit...
by Arthur Kjelshus | Apr 22, 2013 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Service Business Coaching, Successful Contractor, Training
By Bill Raymond, Owner Frank & Lindy Plumbing, Heating & AC, Nexstar® Network Master Trainer When I think about leadership, my thoughts first turn to all those “bad” leaders I’ve had over the course of my career. One was too tough on me,...
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