by Arthur Kjelshus | Dec 16, 2014 | Successful Contractor
Residential Contractors: Leave a Legacy Our friend Candace Roulo Editor for Contractor Magazine recently reflected on the most impactful stories of 2014. Nexstar member, Gillece Services and their work to support the Troops to Trades program, managedy by the Nexstar...
by Arthur Kjelshus | May 21, 2014 | Home Service Best Practices, Independent Home Services Contractors Training, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
If you are looking for good employees, there are countless U.S. veterans who are looking for work. Nexstar Network has partnered with Nexstar Legacy Foundation to support the Troops to Trades program, aimed at making professional training available to returning...
by | Jan 13, 2014 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Consider this reality: To your customer, the employee she is interacting with at any given moment is your company’s brand. Nothing else but the experience that customer is having with your employee will determine if she will be a repeat customer. Not your yellow page...
by | Sep 9, 2013 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Our industry has a long practice of discussing the price of a job at the end of the service call, after the technician has built value for the customer. However, my experience shows that discussing price earlier in a call is more successful in getting customers to do...
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