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Leadership Lounge: Employee Engagement

Leadership Lounge: Employee Engagement

by Nexstar Network | Sep 18, 2017 | Blog, Home Service Best Practices, Successful Contractor

Phil Smitherman, Nexstar board member and owner of Banks Quarles and Aux Mechanical, talks with Nexstar President and CEO Jack Tester about the key to employee engagement. Phil’s company was the highest-rated Nexstar company in employee engagement two years...
Featured Call Center Employee: Becky Elliott, JD Service Now

Featured Call Center Employee: Becky Elliott, JD Service Now

by Nexstar Network | Nov 17, 2016 | Blog

Becky Elliott, Call Center Manager, JD Service Now How long have you been with your company and in the industry? I joined JD Service Now in March of 2016. Prior to JD Service Now, I had never been in the plumbing, heating and air industry. How did you get started in...
Featured Call Center Employee: Natasha Zamora, Campbell & Company

Featured Call Center Employee: Natasha Zamora, Campbell & Company

by Nexstar Network | Aug 5, 2016 | Blog

Natasha Zamora, Dispatcher, Campbell & Company How long have you been with your company and in the industry? Well, I started working with Campbell and Company in 2012. It’s only been within the last two years I’ve started as a dispatcher here. How did you get...
Featured Call Center Employee: Sarah Talbot, Call Center Manager at Dutton Plumbing

Featured Call Center Employee: Sarah Talbot, Call Center Manager at Dutton Plumbing

by Nexstar Network | Jun 10, 2016 | Blog

Sarah Talbot, Call Center Manager, Dutton Plumbing How long have you been with your company and in the industry?  I have been with Dutton Plumbing for two years. The industry the same amount of time, but customer service since I was 16. That will be 10 years in...

Tech Profile of the Month: Daniel Pagels, LimRic Plumbing, Heating & Air

by Nexstar Network | Feb 19, 2016 | Blog

Daniel Pagels, Nexstar-Certified Technician, LimRic Plumbing, Heating & Air  How long have you been with your company and in the industry? I have been lucky enough to work at LimRic for five years and I have been in the industry for 10 years. I started out doing...
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