Residential Service: Get the Customer to Call You…Again

Residential Service: Get the Customer to Call You…Again

There was a day when consumers’ choices were limited, but that has changed. Not only do we as consumers have more choices, but we have higher expectations. Plus, with the online market-place, we can get virtually anything we need or want with a click or a swipe. So it...
Residential Service: Get the Customer to Call You…Again

Reflections on a Regional Meeting

A few weeks ago, marketing coach Susan Kimball had the pleasure of presenting at the Ohio Regional Meeting in Mansfield, Ohio., coordinated by Darlene Johnson of Johnson Heating & Cooling/Fixzit Man Susan did a full day presentation featuring marketing planning...