PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

by | Mar 24, 2014 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training

Do you really know about your company’s voice and are you doing anything to improve it? Constant evaluation and improvement is the only way your call center will improve, and you, as a leader, need to drive the momentum. We tend to pay the most attention to the...
PHCE Call Center: Eliminate Blind Auditions from Your Company’s Voice

Business Networking: Never Hit the Trail Alone

by | Mar 17, 2014 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training

By David Janssen, Nexstar Network® Business Enhancement Specialist A true passion of mine is cross country mountain biking. I am fortunate to have access to some of the most beautiful trails anywhere in the world. A few years ago, I learned an important lesson about...