Residential Contractor Outbound Calling: Are You Listening?

Residential Contractor Outbound Calling: Are You Listening?

Your people hate making outbound calls, and your customers can hear it in their voices. Listen for yourself. I’m willing to bet the calls are terrible. Part of this comes from the fact you put almost no effort into your outbound calling program. Telling your team “to...
Residential Contractor Outbound Calling: Are You Listening?

Business Planning: Spend Your Time in the General’s Tent

By Bill Mattern, Nexstar® Network Business Coach Someone once said “battles are won in the general’s tent,” and I think this is a great analogy for business. Sure, a general will spend some time in the trenches with his soldiers, but the most successful one spends...