Dan Friesen’s Residential Service Sales Tips: 100% Closing Rate

Dan Friesen’s Residential Service Sales Tips: 100% Closing Rate

As a sales person, no matter if your job title is comfort consultant, service technician or customer service representative, you should have an expectation to close the deal—at least some acceptable percentage of the time. When that expectation is not translating into...
Residential PHCE Contractors: Growth Takes Planning

Residential PHCE Contractors: Growth Takes Planning

As a Nexstar Business Coach I have the opportunity to work with many PHCE contractors. Many times I am asked what others do to make them so successful. My answer: Companies that are successful take time to create a plan in advance. As we enter the last quarter of...
Residential PHCE Contractors: Growth Takes Planning

Increase HVAC Sales: Are you running fall system checks?

Yes, it’s fall and installations for your HVAC operation have slowed. Are you running fall system checks to keep good employees motivated and busy? Here’s an idea: Why not involve your whole staff in the System Check process. Any PHCE home service contractor...
Residential PHCE Contractors: Growth Takes Planning

Increase HVAC Sales – When Should You Introduce Price?

Our industry has a long practice of discussing the price of a job at the end of the service call, after the technician has built value for the customer. However, my experience shows that discussing price earlier in a call is more successful in getting customers to do...