Dan Friesen’s Residential Service Sales Tips: 100% Closing Rate

Dan Friesen’s Residential Service Sales Tips: 100% Closing Rate

As a sales person, no matter if your job title is comfort consultant, service technician or customer service representative, you should have an expectation to close the deal—at least some acceptable percentage of the time. When that expectation is not translating into...

Nexstar Network opens Frank J Blau Jr. Training Center

FOR IMMEDIATE RELEASE NEXSTAR NETWORK OPENS FRANK J BLAU JR TRAINING CENTER ST. PAUL, Minn. — Nexstar Network® celebrated the opening of its Frank J Blau Jr Training Center in St. Paul, Minnesota on December 3, 2014. Complete with a state-of-the-art video and...
Residential Contractors: Find good employees in your own shop!

Residential Contractors: Find good employees in your own shop!

Consider this reality: To your customer, the employee she is interacting with at any given moment is your company’s brand. Nothing else but the experience that customer is having with your employee will determine if she will be a repeat customer. Not your yellow page...
Residential Contractors: Find good employees in your own shop!

Increase HVAC Sales: Are you running fall system checks?

Yes, it’s fall and installations for your HVAC operation have slowed. Are you running fall system checks to keep good employees motivated and busy? Here’s an idea: Why not involve your whole staff in the System Check process. Any PHCE home service contractor...
Residential Contractors: Find good employees in your own shop!

Price Condition Sooner to Increase Sales and Profits

“Our industry has a long practice of only discussing the price of a job at the end of the service call after the technician builds value for the customer. My experience shows that if we can discuss price appropriately and genuinely earlier in the call, we are...