Great Service and Getting the Right Techs To The Right Jobs

Great Service and Getting the Right Techs To The Right Jobs

How many of you can tell me the difference between the role of the CSR and a DSR? If you haven’t been to Nexstar’s Call Center School–this is something that we spend some time focusing on. The main purpose of a CSR is to book calls. When the phone...
Great Service and Getting the Right Techs To The Right Jobs

An Inspired Call Center Leads To Improved Business

I had the great opportunity to teach at Nexstar Network’s Call Center School last week. One of my favorite parts of this class is when our attendees share their “AHA” moments with the class. Our group last week, had some wonderful insights, and I thought they...