Featured Call Center Employee: Natasha Zamora, Campbell & Company

Featured Call Center Employee: Natasha Zamora, Campbell & Company

Natasha Zamora, Dispatcher, Campbell & Company How long have you been with your company and in the industry? Well, I started working with Campbell and Company in 2012. It’s only been within the last two years I’ve started as a dispatcher here. How did you get...
PHCE Call Center: Managing a Crisis

PHCE Call Center: Managing a Crisis

How does your call center manage disaster? We’re talking extreme weather, a fire, a power outage—not necessarily the zombie apocalypse—but if that does happen, you’ll be covered for that too. You should know or at least have some idea how your business will continue...
PHCE Call Center: Managing a Crisis

Residential Contractor: The Power of Thank You Motivates

A sincere THANK YOU is a powerful thing. Looking someone in the eye and telling them you appreciate what they do for you and the company is grossly underutilized in business and that’s a shame. Owners and managers would not have jobs without the people who help us...