by | Sep 2, 2016 | Call Center, Service Business Coaching, Successful Contractor
Bring some fun back into your call center—you’ll find that it will actually help drive results! Here’s how: Lay out your goals. Before introducing any fun and games, you need to make sure your call center employees are aware of their goals. Break up the...
by | Aug 15, 2016 | Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor, Training
One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options, and completed the job properly and on time. It seems as though the customer is completely satisfied. Congratulations on a job well done! But...
by | Apr 27, 2015 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Busy season is right around the corner and you are eagerly awaiting the tidal wave of calls that are soon to roll in. So what do you do? Typically, push your team to run more calls per day, in hopes that not a single customer will slip through your fingers. Read...
by Arthur Kjelshus | Jun 30, 2014 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
By David Janssen, Nexstar Network Membership Sales We all have icons from our childhood who at the time seem to be a passing figure, yet grow to become a constant part of our daily lives. It’s only after time passes that we truly realize the impact of these folks....
by Arthur Kjelshus | Jun 23, 2014 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Nexstar Network has been connecting like-minded contractors since 1992. One of its most powerful business to business networking programs is the Nexstar Peer Group Meeting. Recently, ACHR News attended a Nexstar Peer Group Meeting at Golden Rule Plumbing, Heating,...
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