by | May 15, 2017 | Blog, Call Center, Successful Contractor
Communicate! Read part one of this series: Are you READY? Prepping Your Call Center for Busy Season. Before busy season hits, your team needs to be aware of vacation time and paid time off. This doesn’t mean you must issue a complete blackout period, but you need to...
by | May 10, 2017 | Blog, Call Center, Independent Home Services Contractors Training, Successful Contractor, Uncategorized
I realize that most of you are just getting over the winter blues, but now is the time to start planning for your busy season. Several things are needed to ensure you get your peak season off to a great start and can endure this challenging time within your company:...
by | Apr 3, 2017 | Call Center, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Uncategorized
When done right, using call tracking services provides extremely useful information you can use to make smart marketing decisions and identify opportunity in your call center. If you’re wondering how to get started in call tracking, begin with Call Tracking: Part of...
by | Sep 2, 2016 | Call Center, Service Business Coaching, Successful Contractor
Bring some fun back into your call center—you’ll find that it will actually help drive results! Here’s how: Lay out your goals. Before introducing any fun and games, you need to make sure your call center employees are aware of their goals. Break up the...
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