by | Sep 11, 2017 | Blog, Service Business Coaching, Successful Contractor
A recipe for success in a plumbing, HVAC and electrical business starts by deciding what kind of company you want to be. As an owner or executive manager, what is your vision? Before you can figure out what’s holding you back, you must have a defined vision of...
by | Jun 19, 2017 | Blog, Successful Contractor
Nexstar Network likes to feature employees at our member companies who are doing a stellar job. This month, we’re featuring Margot Shaffer, the operations manager at Corley Plumbing Air Electric. How long have you been with your company and in the industry? I...
by | May 23, 2017 | Blog, Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
When your install team arrives at a customer’s home, are you confident they’re making a great first impression? Your installers spend more time with customers than anyone else in your residential service company. You owe it to your team to take the time to...
by | Aug 15, 2016 | Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor, Training
One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options, and completed the job properly and on time. It seems as though the customer is completely satisfied. Congratulations on a job well done! But...
by | Jun 24, 2016 | Call Center, Successful Contractor
This post is geared toward whomever in your residential service company works in dispatch. They can be an invaluable asset to your company and have the potential to unlock opportunity and revenue for you. Share this advice with them! As a dispatcher, you have a highly...
Recent Comments