by | May 23, 2017 | Blog, Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
When your install team arrives at a customer’s home, are you confident they’re making a great first impression? Your installers spend more time with customers than anyone else in your residential service company. You owe it to your team to take the time to...
by | May 10, 2017 | Blog, Call Center, Independent Home Services Contractors Training, Successful Contractor, Uncategorized
I realize that most of you are just getting over the winter blues, but now is the time to start planning for your busy season. Several things are needed to ensure you get your peak season off to a great start and can endure this challenging time within your company:...
by | Oct 21, 2016 | Home Service Best Practices, Service Business Coaching, Successful Contractor
Company culture begins with an organization’s leadership, and specifically, with the owner. Culture impacts the way everything is done in your company, so it’s important to create the culture you want. Culture is defined as the way people do things, or the...
by | Aug 19, 2016 | Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
Make the ultimate investment in your employees by making the decision to do ride-alongs with your technicians. Committing to ride-alongs is committing to a training implementation tool that has an 88% performance impact! Giving your time is one of the best ways to...
by | Aug 5, 2016 | Marketing Coach for Business, Successful Contractor
Is your residential contracting company playing to win, or playing not to lose? The difference is subtle, but important: playing to win requires action and determination, while playing not to lose is passive and defensive. If you’re playing to win, you’ll...
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