by | Apr 3, 2017 | Call Center, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Uncategorized
When done right, using call tracking services provides extremely useful information you can use to make smart marketing decisions and identify opportunity in your call center. If you’re wondering how to get started in call tracking, begin with Call Tracking: Part of...
by | Aug 19, 2016 | Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
Make the ultimate investment in your employees by making the decision to do ride-alongs with your technicians. Committing to ride-alongs is committing to a training implementation tool that has an 88% performance impact! Giving your time is one of the best ways to...
by | Aug 5, 2016 | Marketing Coach for Business, Successful Contractor
Is your residential contracting company playing to win, or playing not to lose? The difference is subtle, but important: playing to win requires action and determination, while playing not to lose is passive and defensive. If you’re playing to win, you’ll...
by | Jun 29, 2016 | Independent Home Services Contractors Training, Service Business Coaching
You’ve just promoted someone. You’ve given them some training, but they’re good at what they do and so you step back to let them manage. After awhile, you notice that they’re not completing the tasks you expect of them. You question whether...
by | Jun 10, 2016 | Home Service Best Practices, Service Business Coaching, Successful Contractor
It is said that idle hands are the devil’s tools. I think that is very true, but let’s talk about when those hands aren’t so idle. There are often peaks and valleys in our businesses. This could be a result of seasonality, economic climate, staffing or a host of...
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