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Leadership Lounge: Employee Engagement

Leadership Lounge: Employee Engagement

by | Sep 18, 2017 | Blog, Home Service Best Practices, Successful Contractor

Phil Smitherman, Nexstar board member and owner of Banks Quarles and Aux Mechanical, talks with Nexstar President and CEO Jack Tester about the key to employee engagement. Phil’s company was the highest-rated Nexstar company in employee engagement two years...
Introducing Leadership Lounge: A Business Development Podcast

Introducing Leadership Lounge: A Business Development Podcast

by | May 1, 2017 | Blog, Service Business Coaching, Successful Contractor

  Nexstar Network is so excited to bring you Leadership Lounge, a podcast hosted by our President and CEO Jack Tester! In each episode, Jack will discuss relevant business planning workshops development topics from a leadership perspective, including personal...
Create the Culture You Want—It Starts With You!

Create the Culture You Want—It Starts With You!

by | Oct 21, 2016 | Home Service Best Practices, Service Business Coaching, Successful Contractor

Company culture begins with an organization’s leadership, and specifically, with the owner. Culture impacts the way everything is done in your company, so it’s important to create the culture you want. Culture is defined as the way people do things, or the...
Create the Culture You Want—It Starts With You!

Ask, Do, Tell: Managing Who Is Empowered To Do What

by | Aug 26, 2016 | Service Business Coaching, Successful Contractor

As the owner of a residential service company, do you ever feel like you get asked obvious questions by your staff or management team? You’re probably not the only one in your business fielding these types of questions; every manager may sometimes feel like an “answer...
Create the Culture You Want—It Starts With You!

How Value-Added Services Can Create Loyal, Repeat Customers

by | Aug 15, 2016 | Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor, Training

One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options, and completed the job properly and on time. It seems as though the customer is completely satisfied. Congratulations on a job well done! But...
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