by | Sep 18, 2017 | Blog, Home Service Best Practices, Successful Contractor
Phil Smitherman, Nexstar board member and owner of Banks Quarles and Aux Mechanical, talks with Nexstar President and CEO Jack Tester about the key to employee engagement. Phil’s company was the highest-rated Nexstar company in employee engagement two years...
by | May 1, 2017 | Blog, Service Business Coaching, Successful Contractor
Nexstar Network is so excited to bring you Leadership Lounge, a podcast hosted by our President and CEO Jack Tester! In each episode, Jack will discuss relevant business planning workshops development topics from a leadership perspective, including personal...
by | Oct 21, 2016 | Home Service Best Practices, Service Business Coaching, Successful Contractor
Company culture begins with an organization’s leadership, and specifically, with the owner. Culture impacts the way everything is done in your company, so it’s important to create the culture you want. Culture is defined as the way people do things, or the...
by | Aug 26, 2016 | Service Business Coaching, Successful Contractor
As the owner of a residential service company, do you ever feel like you get asked obvious questions by your staff or management team? You’re probably not the only one in your business fielding these types of questions; every manager may sometimes feel like an “answer...
by | Aug 15, 2016 | Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor, Training
One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options, and completed the job properly and on time. It seems as though the customer is completely satisfied. Congratulations on a job well done! But...
Recent Comments