One of the most challenging jobs in the contracting business is finding and retaining good technicians.  I don’t know what it is about Heating, Air Conditioning, Plumbing and Electrical technicians, but the skilled tradesmen seem to be a dying off.  So much so that many contractors are deciding to “Grow their own.”  Whether a contractor hires someone right out of tech school or invests in training the right individual, creating a well-rounded, well qualified technician takes time.  I’m all for “Growing your own” technician, by the way, just be mindful of the types of calls given to a new, green technician right out of the gate.

So you have a new guy on the payroll.  Many contractors introduce him to the team as the new maintenance tech.  You send him out on maintenance calls, in the beginning, to get his feet wet.  After all, what better way for a tech to learn than sending him out on Service Partner Plan calls, right?

Not necessarily.

Be sure that the BEST opportunities go to your BEST guy.  Don’t make the mistake of allowing a new, green dude to learn on the best opportunity.

If you are an HVAC contractor, maintenance technicians are for servicing that new equipment that you installed 3 years ago, not the 15 year old system that might need replacement.  Send your BEST techs to the older equipment and your organization will reap the benefits of higher sales and profitability.