As a Nexstar Business Coach I have the opportunity to work with many PHCE contractors. Many times I am asked what others do to make them so successful. My answer: Companies that are successful take time to create a plan in advance.
As we enter the last quarter of 2014, now is the time to outline and build your successful business plan for 2015. Every plumbing, HVAC and Electrical residential service contractor should have a business plan that includes detailed descriptions for the following areas:
Marketing your brand
Recruiting and keeping the right team
Training your call center
Training technicians to engage homeowners
Key objective customer retention
Reporting accurate data