Know Your Goal—Every Single Day

It’s C.L.E.A.R.: How to Manage Customer Objections in the Residential Service Sale

Customers are always going to have questions, even before you arrive at their home for a service call. They’re going to wonder: Is this the right time? The right person to do the job? The right company? The right solution to fix my problem? Can I afford to correct the...
Know Your Goal—Every Single Day

Benefits of Service Partner Plans in Your PHCE Business

The Nexstar Service Partner Plan is a great way to build relationships with your customers, help them (and you) avoid emergencies, stabilize your work flow, reward your employees and create lifelong customers. Specifically, Nexstar’s plan aligns your business needs...
Know Your Goal—Every Single Day

Fixing the “Big 5” Financials in Your Residential Service Business

If you’re relying on your monthly and annual financial statements to tell you how your business is doing…you’re on the right track. But you need to start managing the day-to-day operations now. Let’s look at the five most important things to get right in your...