by | Jun 12, 2017 | Blog, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
Nexstar President and CEO Jack Tester sits down with Nexstar member Geno Caccia to talk with Geno’s answer to the question of the moment: Where to find plumbing, electrical and HVAC technicians. It’s no secret that our industries are in something of a...
by | May 23, 2017 | Blog, Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
When your install team arrives at a customer’s home, are you confident they’re making a great first impression? Your installers spend more time with customers than anyone else in your residential service company. You owe it to your team to take the time to...
by | May 10, 2017 | Blog, Call Center, Independent Home Services Contractors Training, Successful Contractor, Uncategorized
I realize that most of you are just getting over the winter blues, but now is the time to start planning for your busy season. Several things are needed to ensure you get your peak season off to a great start and can endure this challenging time within your company:...
by | Aug 19, 2016 | Home Service Best Practices, Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor
Make the ultimate investment in your employees by making the decision to do ride-alongs with your technicians. Committing to ride-alongs is committing to a training implementation tool that has an 88% performance impact! Giving your time is one of the best ways to...
by | Aug 15, 2016 | Independent Home Services Contractors Training, Service Business Coaching, Successful Contractor, Training
One of your technicians is out on a call. They’ve greeted your customer effectively, set expectations and presented options, and completed the job properly and on time. It seems as though the customer is completely satisfied. Congratulations on a job well done! But...
by | Jun 29, 2016 | Independent Home Services Contractors Training, Service Business Coaching
You’ve just promoted someone. You’ve given them some training, but they’re good at what they do and so you step back to let them manage. After awhile, you notice that they’re not completing the tasks you expect of them. You question whether...
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