by Nexstar Network | Apr 3, 2017 | Call Center, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Uncategorized
When done right, using call tracking services provides extremely useful information you can use to make smart marketing decisions and identify opportunity in your call center. If you’re wondering how to get started in call tracking, begin with Call Tracking: Part of...
by Nexstar Network | Sep 2, 2016 | Call Center, Service Business Coaching, Successful Contractor
Bring some fun back into your call center—you’ll find that it will actually help drive results! Here’s how: Lay out your goals. Before introducing any fun and games, you need to make sure your call center employees are aware of their goals. Break up the...
by Nexstar Network | Jun 24, 2016 | Call Center, Successful Contractor
This post is geared toward whomever in your residential service company works in dispatch. They can be an invaluable asset to your company and have the potential to unlock opportunity and revenue for you. Share this advice with them! As a dispatcher, you have a highly...
by Nexstar Network | Mar 16, 2016 | Call Center, Independent Home Services Contractors Training, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
The first step in effectively handling a complaint is to develop a plan within your company. This would include empowerment levels, when, where, and who should handle complaints and the escalation process. The plan, once developed, should be clearly communicated to...
by Nexstar Network | Jan 6, 2016 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Every year, Nexstar Network members host a peer group or two, which are events open to a limited number of both Nexstar members and those interested in joining Nexstar. It’s an invaluable way to look closely at another business’ practices and to find out whether...
by Nexstar Network | Dec 16, 2015 | Call Center, Independent Home Services Contractors Training, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
Have you ever thought of what a great customer service representative looks like? What characteristics do they have that make them great? Is it the tone of their voice? Is it their caring and concerned nature? I challenge you to take a moment and picture this precious...
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