by | Oct 15, 2018 | Call Center
“What is your dispatcher’s job?” Is a question I’ve asked a lot in my line of work, and the most common answer – by far – is to make sure that all of the calls get run every day. If that is your answer, then you should know that you’ve got some work to do. I’m certain...
by | Aug 21, 2018 | Call Center
As an industry, we’re pretty good at training. Most companies meet with field personnel at least once a week, and management gathers once per day to make sure everyone is on the same page. Even manufacturer reps are constantly asking if they can come train the team on...
by | Jun 26, 2018 | Call Center
If you’re a general manager or an owner, it’s your responsibility to know how your company sounds 24 hours a day. This is shocking news to some, but knowing how you sound is vital to the continued success of your organization. And before you stop reading this article...
by | Apr 20, 2018 | Call Center
Everyone wants their company to have a great customer experience, from the time they decide to call to when the door closes as your technician leaves their home. It seems like a simple concept, use advertising and your community presence to convince people to call you...
by | May 15, 2017 | Blog, Call Center, Successful Contractor
Communicate! Read part one of this series: Are you READY? Prepping Your Call Center for Busy Season. Before busy season hits, your team needs to be aware of vacation time and paid time off. This doesn’t mean you must issue a complete blackout period, but you need to...
by | May 10, 2017 | Blog, Call Center, Independent Home Services Contractors Training, Successful Contractor, Uncategorized
I realize that most of you are just getting over the winter blues, but now is the time to start planning for your busy season. Several things are needed to ensure you get your peak season off to a great start and can endure this challenging time within your company:...
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