What Is Your Dispatcher’s Job?

What Is Your Dispatcher’s Job?

by | Oct 15, 2018 | Call Center

“What is your dispatcher’s job?” Is a question I’ve asked a lot in my line of work, and the most common answer – by far – is to make sure that all of the calls get run every day. If that is your answer, then you should know that you’ve got some work to do. I’m certain...
Training The People Who Answer Your Phones

Training The People Who Answer Your Phones

by | Aug 21, 2018 | Call Center

As an industry, we’re pretty good at training. Most companies meet with field personnel at least once a week, and management gathers once per day to make sure everyone is on the same page. Even manufacturer reps are constantly asking if they can come train the team on...
How Do You Sound?

How Do You Sound?

by | Jun 26, 2018 | Call Center

If you’re a general manager or an owner, it’s your responsibility to know how your company sounds 24 hours a day. This is shocking news to some, but knowing how you sound is vital to the continued success of your organization. And before you stop reading this article...
Are the Right People Answering Your Phones?

Are the Right People Answering Your Phones?

by | Apr 20, 2018 | Call Center

Everyone wants their company to have a great customer experience, from the time they decide to call to when the door closes as your technician leaves their home. It seems like a simple concept, use advertising and your community presence to convince people to call you...