by Lucas McAlpin | Nov 6, 2019 | Blog
Understanding the Cost of Lost Opportunities Have you ever taken a moment to figure out the cost of lost opportunities in your plumbing, heating, cooling, and electrical business? You might be shocked if you saw the numbers. Many contractors assume that when they...
by Brittany Spencer | Oct 23, 2019 | Blog
Here’s a situation that might sound familiar: You have an employee who is extremely productive, often producing more revenue for the company than any other employee. However, this employee engages in behaviors that are harmful to your workplace culture. They don’t...
by Tracy Robinson | Oct 2, 2019 | Blog
What to look for in an applicant, and red flags to avoid Let’s face it, weeding through a stack of resumes can take its toll on even the most optimistic hiring manager. When you hire frequently, or oversee hiring for your company, the resumes can start to blend...
by Tracy Robinson | Sep 25, 2019 | Blog
Avoid these common pitfalls As a manager, you devote a lot of time to perfecting the customer service experience. However, you could be sabotaging your own efforts by failing to avoid common mistakes when working with your customer service team. Take a quick look: are...
by Brittany Spencer | Sep 18, 2019 | Blog
These common mistakes lower team morale and efficiency “Employees don’t quit their jobs; they quit their bosses.” Have you heard this saying before? It doesn’t always ring true, but it’s a saying for a reason. As a leader within your organization, you have a big...
by Jack Tester | Sep 11, 2019 | Blog, Leadership
The people around you have a massive influence on your leadership skills Nothing can be done without leadership. Every neighborhood coalition and church needs leaders. Every book club has to have someone to initiate it and keep it going; every family vacation needs...
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