William Townsley 2William Townsley, Nexstar-Certified Service Technician, Applewood Plumbing, Heating & Electric

How long have you been with your company and in the industry?

I started this career in August 2011. I have been with Applewood PHE since September 2014.

How did you get started in the industry?

When I used to work in the fast food industry, I watched the technician that would come to fix our equipment. He told me that this was a great career choice. I then had an opportunity to go to school for HVAC, so I took it.

Where are you from?

I was originally born in South Korea, although I grew up in Colorado Springs since I was 5 years old.

What do you like to do outside of work?

I love to spend time with my two beautiful daughters and my wife; we have a third child on the way. We mostly go to the aquarium and Chuck E. Cheese because they’re aged 3 and 1 years old.

What’s your favorite thing about your job?

There are two things I love about this career: One is the challenge of problem solving, the second is helping customers.

How does Nexstar help you do your job?

The process that Applewood and Nexstar have taught me is priceless, in my opinion. It is a never-ending battle to become the greatest technician ever. I try and give my customers the best experience possible.

Manager’s Two Cents

“William has been with Applewood since September 2014. He has gone above and beyond in not only embracing the Service System himself, but in helping his fellow technicians learn and master the system. He often offers to let technicians ride with him and gives them pointers on improving their technique. We are lucky to have such a wonderful technician.” —Molly Murphy, Service Management Director, Applewood Plumbing, Heating & Electric