by Nexstar Network | Nov 6, 2015 | Blog
As we move into the holiday season, many of us will soon be relating with older members of our families (if we don’t already). In the service industry, we need to be prepared to relate with older people year round. How can we provide the best customer service to our...
by Nexstar Network | Dec 15, 2014 | News
FOR IMMEDIATE RELEASE NEXSTAR NETWORK OPENS FRANK J BLAU JR TRAINING CENTER ST. PAUL, Minn. — Nexstar Network® celebrated the opening of its Frank J Blau Jr Training Center in St. Paul, Minnesota on December 3, 2014. Complete with a state-of-the-art video and...
by Nexstar Network | Sep 19, 2014 | News
Nexstar Network Launches Mobile Software at 2014 Super Meeting Nexstar Bundle Service System Mobile Takes Service Calls for Residential PHCE Technicians into the Clouds September 19, 2014 — Nexstar Network® announced today it launched the first of its kind...
by Nexstar Network | Dec 16, 2013 | Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Service Business Coaching, Successful Contractor, Training
Residential Service Business: Who’s in Charge of Your Play Off Run? It’s second down on your own 40 yard line, with three minutes left in the fourth quarter. Your running back was stuffed at the line on the first down, and now you have two more plays to keep the...
by Nexstar Network | Aug 12, 2013 | Call Center, Home Service Best Practices, Independent Home Services Contractors Training, Know Your Numbers, Marketing Coach for Business, Service Business Coaching, Successful Contractor, Training
“Our industry has a long practice of only discussing the price of a job at the end of the service call after the technician builds value for the customer. My experience shows that if we can discuss price appropriately and genuinely earlier in the call, we are...
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