by Nexstar Network | May 10, 2017 | Blog, Call Center, Independent Home Services Contractors Training, Successful Contractor, Uncategorized
I realize that most of you are just getting over the winter blues, but now is the time to start planning for your busy season. Several things are needed to ensure you get your peak season off to a great start and can endure this challenging time within your company:...
by Nexstar Network | Jun 15, 2015 | News
ST. PAUL, Minn. — Nexstar Network® is pleased to announce Dan Friesen has joined its staff as a full-time master trainer. Friesen has been a world-class trainer and contributor to Nexstar since 2004. He started in the trades as an HVAC install helper and has...
by Nexstar Network | May 4, 2015 | Blog
How many inbound service calls in your business turned into booked calls? Performance management is essential in every service business. After all, the employees answering the phones are ultimately in charge of the marketing budget. When a company understands the cost...
by Nexstar Network | Apr 10, 2015 | Blog
When you hold training in your business from technical to soft skills there is one aspect that is often over looked and it is one of the most important. The way we practice our skill is how we will perform. Think back to how many times you had to diagnose a...
by Nexstar Network | Mar 10, 2015 | Blog
“Hey, it’s almost spring. I wonder what we are going to do wrong this time.” That might seem a little extreme, but as service businesses we tend to get in to a cycle of repeating mistakes. Year after year, usually within weeks of the last time, we tend to have the...
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